We took our 2004, E-350 into Affinity Automotive to get the AC fixed. At first, we thought it would be a 1-2 day fix, however after replacing the compressor and the clutch they found out there were also hoses leaking. Instead of purchasing new hoses they had them repaired in town which saved a lot of money. At one point my husband was angry about how long it was taking, but James and the tech were very patient and courteous explaining all the problems there were with the AC on the van. By the time we left my husband felt much better and knew they were doing their best to get our van fixed correctly the first time instead of just putting a band aid on it to be fixed later. The tech worked very hard at checking and making sure it was taken care of. I appreciate the fact that they have a Master Tech working on our van. Summer and James were very courteous and went out of their way to take care of us including getting us a rental vehicle large enough for our family. Our AC works very well and we are glad to know there is a 3 year/36,000 mile warranty on it. They did an inspection on the van and had a list at the bottom of our receipt of things we might like to have checked out in the future. I appreciate that they were not pushy about bringing it back to have those things fixed. Though it took longer than expected to get the AC fixed, I'm glad it was done right the first time! We will be recommending Affinity Automotive and using them again.
Awesome feedback! Thank you for sharing, we will be excited to hear about the adventure trips the family takes next visit.
- Affinity Automotive Services Inc.