I chose Affinity for an oil change and to repair a small oil leak. They were polite and professional. They performed a thorough inspection, after which they sent me a comprehensive electronic report with digital pictures. They recommended a power steering fluid flush (I knew beforehand this needed to be done, but I didn't let on) and they advised that the coolant was set to a warmer freezing point than they recommend. I okayed them to flush the power steering system and adjust the freezing point of the coolant per their recommendations in addition to fixing the oil leak and changing the oil. After receiving the parts required, they completed the maintenance requested. They assured me that the tech. had cleaned the area of the leak but that there might be a small amount of residual fluid remaining. I paid the bill, a little over $300, which I thought was very fair. The next time I filled my fuel tank was 3 or 4 days later and part of my routine is to check engine fluid levels during fuel stops. I noted that the engine oil level was about 2 quarts low and added oil. I also noted that the coolant reservoir fluid level was well below the "minimum" line on the reservoir. When I got the vehicle home, I crawled under to see if I could find a reason for my engine oil to be low and found that the pressure switch that they had identified as my original oil leak was still leaking. Since it was after hours on the weeked, I sent them a text explaining the situation and asked if we could make an appointment to resolve these issues. When I woke up then next morning, they had responded to my text and asked if I could bring the vehicle back immediately. I bought the vehicle back, explained about the oil leak and that the coolant level in the reservoir was also very low. Again, the representative behind the counter was professional and polite, he said "maybe an air bubble had worked its way out of the coolant system" and asked for the key so they could put it in the bay for another inspection. I didn't hear back from them for the rest of the day as I went about my normal routine so as closing time approached, I decided to make my way back to the shop. As I was walking up, I saw that the tech. was pulling my vehicle out of the bay, he slowed as he approached me and rolled down the window. He said everything was complete, he was going to take it for a short test drive and I should be good to go. As he pulled away, I walked into the office and chatted with a couple of customers and the receptionist. As the tech. pulled back up with my vehicle, I asked how much for today's work and she said "No charge, its covered under our warranty. " I thanked them and walked outside. As the tech. was getting out of the car. He handed me the key and said, you're all set. I asked if he found anything wrong with the coolant system that would explain the low coolant level. He said, no, low coolant level? I didn't see that on the ticket? I said ya, we should look at that too. So he took the key, pulled it back into the bay and popped the hood. The coolant level was still very low and he said he didn't see any other issues as he added coolant to the required level. I'm giving Affinity a 5 star rating because of great customer service, because they inspected and found a maintenance issue (power steering fluid) and didn't try to sell anything unnecessary and also because it's easy to stand behind your work when everything goes as planned, their willingness to stand behind their parts and service when things don't as well as excepted shows true integrity and commitment to an outstanding customer experience.
Wow! Thank you for taking the time to leave us a review. It was a joy meeting you and your boxer Meco.
- Affinity Automotive Services Inc.